The Agency is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information We Collect
We may collect the following types of personal information when you interact with our website, services, or contact us:

• Name, email address, phone number, and other contact details

• Payment details (if applicable)

• Information you provide via contact forms or account registration

• Website usage data such as IP address, browser type, and cookies

2. How We Collect Information
We collect personal information in several ways, including when you:

• Use our website or services

• Submit forms, requests, or enquiries

• Subscribe to newsletters or marketing communications

• Make purchases or payments

• Interact with us via social media

We may also use cookies and similar technologies to improve your online experience.
3. How We Use Your Information
We use your personal information for purposes including:

• Providing our products and services

• Responding to enquiries and customer support requests

• Processing payments and transactions

• Sending updates, offers, or marketing (you may opt out at any time)

• Improving our website and services

• Complying with legal obligations

4. Disclosure of Information
We may disclose your personal information to:

• Service providers and contractors assisting us with business operations (e.g., IT, payment processing, marketing)

• Regulators or law enforcement agencies if required by law

• Other third parties with your consent

We do not sell or rent your personal information.
5. Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the Internet
is completely secure.
6. Overseas Disclosure
Some service providers we use may store or process information overseas. Where this occurs,
we take reasonable steps to ensure your information is handled in line with the Australian Privacy Principles.
7. Access and Correction
You may request access to the personal information we hold about you, or request corrections
if you believe it is inaccurate. To do so, please contact us (see Section 10).
8. Your Rights
You have the right to:

• Access your personal information

• Request corrections

• Opt out of marketing communications

• Make a privacy complaint

9. Complaints
If you have concerns about how we handle your personal information, please contact us using
the details below. We will respond within a reasonable time. If you are not satisfied, you may contact
the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Contact
If you have any questions or concerns about this Privacy Policy or the way we handle personal information, please contact:

design@useyouragency.com.au